Terms of Service & Service Agreement

Learn My Devices (a DBA of Sound Speed Action LLC, Maryland) Last updated: June 8, 2026

Please note: This is a starting draft prepared for review. Before publishing, have a licensed attorney review it — especially the Limitation of Liability and Remote Access sections.

Welcome, and thank you for considering Learn My Devices. These terms explain how we work together so we're both on the same page. By booking a session, you agree to the terms below.

1. What we do

Learn My Devices provides patient, one-on-one technology help for everyday devices — phones, tablets, computers, and similar. Help is provided primarily by phone, and where helpful, by screen-sharing using tools such as Zoom. The goal of every session is to help you understand and use your technology with confidence, at your own pace.

We are an independent help service. We are not affiliated with, endorsed by, or acting on behalf of Apple, Google, Microsoft, or any device or software maker.

2. Sessions and scheduling

A standard session covers up to one hour of focused help.
Sessions begin with a free 15-minute introductory call so we can understand your needs and make sure we're a good fit before any payment.
Paid sessions are scheduled directly with you, typically during or after the intro call.
We ask that you be available and ready at the agreed time, with the device you'd like help with.

3. Payment

The fee for a single session is $99 (up to one hour), unless otherwise agreed in writing.
Payment is requested at the time of scheduling a paid session, via an invoice (Stripe) or other agreed method.
Sessions are confirmed once payment is received, according to the timeline noted on your invoice.

4. Cancellations and rescheduling

You may reschedule or cancel a session with reasonable advance notice; we'll always try to be flexible.
Specific cancellation terms (including any notice window) will be noted on your invoice or booking confirmation.

5. Our satisfaction promise

Your satisfaction matters. If you are not satisfied with a session, please tell us before the session ends or within 24 hours afterward. We will work to make it right — and if we can't, we'll refund that session. We want you to feel genuinely helped, not just charged.

6. Remote access to your device (important — please read)

In some sessions, with your clear permission, we may guide you to share your screen or grant temporary remote access to your device so we can help more effectively. If you choose to allow this:

You are in control. You grant access voluntarily, you can withdraw it at any time, and you may end the session at any point.
You decide what we see. We ask that you close any sensitive personal, financial, or confidential information you do not wish to share before granting access.
Passwords and accounts. Wherever possible, you should enter your own passwords and confirm your own account actions. We will not ask you to share passwords unnecessarily, and we encourage you to change any password you are uncomfortable having entered during a session.
You understand the nature of the help. Technology help involves changing settings, installing updates, or adjusting accounts. You agree that any such changes are made with your knowledge and consent during the session.

7. Limitation of liability (please review with an attorney)

We care deeply about doing good, careful work. At the same time, technology is complex and outcomes can't be guaranteed. By using our services, you understand and agree that:

No guaranteed outcome. We provide help on a best-efforts basis. We do not guarantee that any particular problem will be solved or that any device will perform a certain way.
Pre-existing issues. We are not responsible for problems, damage, malfunctions, hardware failures, software conflicts, or vulnerabilities that existed before our session or that are unrelated to the specific help provided.
Data. Technology carries inherent risk of data loss. You are responsible for backing up your own important data before a session. We are not responsible for any loss, corruption, or unavailability of data, files, photos, contacts, or accounts.
Third-party services. We are not responsible for the actions, outages, policies, or charges of third-party products, services, carriers, or software makers.
Limit of responsibility. To the fullest extent permitted by law, our total liability for any claim arising from a session is limited to the amount you paid for that session. We are not liable for indirect, incidental, or consequential damages.

8. Your responsibilities

Provide accurate information about your device and the help you need.
Have the legal right to request help with the device and accounts involved.
Back up important data before a session when possible.
Treat sessions respectfully; we'll always do the same for you.

9. Privacy

Your privacy matters to us. Please see our Privacy Policy for how we handle your information.

10. Changes to these terms

We may update these terms from time to time. The current version will always be posted on our website, with the "Last updated" date noted above.

11. Contact

Questions about these terms? Reach us at sohrab@learnmydevices.net.

Learn My Devices is a DBA of Sound Speed Action LLC, a Maryland limited liability company.